Orders are processed the same day they are received. Standard orders typically ship within 7-10 business days. Made-to-order items and custom orders may take 2-4 weeks to ship, depending on the manufacturer. Lead and delivery times vary by manufacturer. Any delivery time frames listed are just estimates and not guaranteed.

Most large items and game room tables – including but not limited to billiards, shuffleboards, table tennis, foosball, bubble hockey, and poker tables – ship freight. You will need to be at the delivery address when the driver arrives to accept the package and inspect it for damage.

Pick a Delivery Method

By ordering from Game Room Shop and selecting any of the delivery methods below, you are acknowledging that the product is able to fit through your doorways. If the product arrives and is too large to maneuver to your room of choice, any fees associated with dismantling/reassembly or returning it are your responsibility. The following shipping options are available for most products sold. (See Brand Specific Delivery Options below for exclusions).

Free Curbside Delivery: $0 (on orders $100+*, for a limited time) 

We currently offer free curbside delivery on most freight orders within the contiguous United States. Like it sounds, the delivery driver will pull up to the curb outside. It is up to you to remove the item from the truck yourself. The driver is not required to help remove the item himself. He may choose to (or not) at his own discretion. We strongly recommend Liftgate Service and having a second pair of hands to help you. You may select this option at checkout.

If you are unable to remove the item from the truck, storage fees and/or return shipping fees may be incurred at your expense.

*Orders under $100 will be charged a $14.95 Ground shipping rate

Curbside Liftgate Delivery: $129 per shipment

You may order liftgate service at the time of purchase or after by clicking here. The driver will remove the item from the truck for you and place it on the curb. It is your responsibility to then move the item inside. We recommend having a dolly and a friend to help.

Front Door/Garage Delivery: $227 per shipment

The driver will remove the item from the truck and place it by your front door or in your garage. It is your responsibility to then move the item inside. 

Inside Delivery (Room of Choice): Price varies per product

With this service, the driver will remove the item from the truck and bring it inside to the specific room of your choice.

White Glove Delivery: Price varies per product

In addition to combining the services above, White Glove Delivery also includes professional installation and set up of your order.

Depending on the item and your location, this service may require 2 separate appointments. One for delivery & another for installation.

Please read our White Glove Delivery & Installation Guide for details.

For all delivery methods, the following exceptions will incur an additional fee:

• Stairs
• Unconventional Entrance (Window, Basement, Bilco)
• Destination 100+ feet from your doorway
• Request to schedule on a weekend or holiday
• "Remote" Location (rugged mountain roads, islands, resorts, rural locales, or highly congested areas.)
• Delivery outside the contiguous United States 

Be sure to inform us when you place your order if you think any of these exceptions apply to you, and we'll walk you through your options and pricing.

All shipping rates are per shipment. Additional costs will apply if your order contains multiple items shipping from from different vendors.

Ask us for recommendations to save! If you already placed your order, we will request your approval of any additional charges before proceeding.

Schedule Delivery Date

As soon as you place your order, we'll send you an order-confirmation e-mail. It is your responsibility to review that e-mail and make sure everything is correct. Especially check item, billing, shipping, delivery, and contact information. 

You will also receive a reminder to add liftgate service to your order. If you have already selected liftgate service or if the item you purchased is not shipping via freight, you may ignore that prompt. If you would like to add liftgate service at that time – we highly recommend that you do – please let us know immediately. 

Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information. 

The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window. 

Should an issue arise, we will do our best to help you resolve it. But please note that any delays or mishaps during the shipping progress are outside the purview of Game Room Shop. 

What to Do When Your Item Is Delivered 

1. Exterior damage: Damage to the packaging
2. Concealed damage: Damage to the item itself
3. Order Accuracy: Make sure the item received is the exact item you ordered and that all parts are included.

Inspect all sides of each box for any sign of damage (holes, tears, dents, etc.). Open the package & inspect the item(s) inside, if the driver allows.

Delivery Scenarios & Actions To Take

1. Boxes in good shape without any signs of damage?
   ACCEPT DELIVERY. Write "possible concealed damage, pending inspection" before signing.
   
   
2. Boxes in with visible damage?
   If the product itself appears to be ok (or if minor damage can be repaired or just needs a replacement part)...ACCEPT DELIVERY. Write "Damage," and note any specific holes, tears, dents, or concerns before signing.
   If the product itself appears damaged beyond repair or replacement part(s)...REFUSE DELIVERY. Do not sign delivery receipt.
   
   
3. Boxes & product severely damage?
   Open the boxes & inspect the product. Take pictures as evidence.
   REFUSE DELIVERY. Do not sign delivery receipt.

Notes:

• If delivery is refused for any reason other than damage, cancellation fees will apply.
• If damage is minor, we may send you a replacement part instead of issuing a refund.

Please review our Damage Instructions in detail for your protection.

CANCELLATIONS & RETURNS

• The item must be unopened, unused, and still in the original packaging.
• You must contact us to notify us that you'd like to return the item within 30 calendar days of delivery.
• You must contact us to get an RMA Number and return instructions prior to returning the item.

Once the warehouse confirms receipt of your returned item, your refund will be issued, (minus cancellation fees).

We constantly compare the prices of our game room collections with those of our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item within 90 days of purchasing from us, we'll refund 110% of the price difference back to you! Rules and conditions apply. 

To receive a price-match refund, please send us the following details:

• Your full name

• Your order number

• Your e-mail address

• Your phone number

• The make and model of the product you purchased

• A screenshot/photo of the competitor's price (including shipping, processing, taxes, and any other applicable fees)

• Web site address (URL) of the competitor's product offering 

You have up to 90 days after purchase to submit a price-match request.

We only price match identical models from authorized U.S. e-commerce dealers who follow dealer minimum advertised pricing (MAP) policies. After receiving your price-match request, we may verify product availability and the price of the competitor before issuing you a match or refund.

Specifically, the competitor’s product must have the same U.S. manufacturer's warranty and model number and contain the same components as the product on Game Room Shop. The competitor's product must be both brand new and in stock. The product must be from a manufacture who has a MAP policy in place.

We will not match pricing from brick-and-mortar stores, auction or liquidation sites (such as eBay/Overstock/Wayfair), private sellers, or member-only websites (including but not limited to: Costco, Sam’s Club, BJs, etc).

We will not match temporary pricing errors, clearance, closeout sales, promotions, or coupons.

Our lowest-price guarantee applies to the total cost to purchase and deliver the item, including shipping, processing, handling, taxes, and other applicable fees.

Our lowest-price guarantee does not apply to items sold for less than $250.

We reserve the right to reject your price-match request if it means we would incur a loss on the sale. We will not price match below our wholesale cost for the product.

Excluded Brands: BlueWave, Imperial, RAM Game Room, RS Barcelona

Feel comfortable knowing that you are paying the best price for all purchases on Game Room Shop.

We're trusted by companies, organizations, universities, and families like just yours.

1. LARGE COLLECTION! Our collection of table games and other in-home game room furnishings is unparalleled in both size and quality. You could spend countless weekends driving around to various retail stores to compile a complete game room set. Or you can save time and money by browsing everything you’ll need in one convenient place.  Game Room Shop is the best place on the Internet to find entire game room collections in one location for the lowest prices around. Our evolving catalog includes the top brands in a wide variety of sizes and colors. We even offer wall decor, bar setups, and other ancillary products to complete the ideal hang-out space in your home. No matter what brand or style you’re looking for, we have something that will provide years of family fun and fit your style perfectly!             2. LOWEST-PRICE GUARANTEE We constantly compare the prices of our game room collections with those of our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item within 90 days of purchasing from us, we'll refund 110% of the price difference back to you! Rules and conditions apply.      3. NO SALES TAX You will not be charged sales tax for any order shipped outside the state of Maryland. This is due to a government mandate that says online retailers are only liable for paying sales tax on orders within their home state. We are based in Maryland. So If you ship to any of the lower 48 states or Washington D.C., we commit to passing these savings on to you for as long as the legislation lasts. (Any orders shipped to Maryland will be charged the standard 6% sales tax.)        4. FREE SHIPPING TO CONTIGUOUS UNITED STATES We offer FREE shipping within the contiguous U.S. on nearly every item in our inventory (excluding select Playcraft tables, based on region). The price listed on our product page is the price you get. Our standard shipping and delivery time in the contiguous United States is approximately one week after we receive your order. Any exceptions will be called out on the product page. Some items may have an option to expedite shipping and delivery times for an additional charge.      5. FIVE-STAR CUSTOMER SERVICE We don’t just sell game room furnishings and accessories, we live them. We grew up playing table games and know how much they mean for family bonding and development. Our highly trained team of gaming fanatics are here to answer any questions you may have about our collections or to discuss which options will work best in your home. Give us a call at 240-774-1407, chat online, or send us an e-mail at support@gameroomshop.com. We look forward to helping build the perfect customized hang-out space for your family.  6. YOUR SAFETY & SECURITY ARE PARAMOUNT We know privacy and security are your primary concerns when shopping online. They’re ours as well. As such, we exclusively use SSL encryption during the checkout process to ensure your personal and financial information remain private. You can also place your order over the phone by calling 240-774-1407. We accept PayPal and all major credit cards, including Visa, Mastercard, American Express and Discover.

WARNING: Cancer and Reproductive Harm – www.P65Warnings.ca.gov

California Proposition 65 Warning
The California Safe Drinking Water & Toxic Enforcement Act of 1986 (Prop 65) Explained:

In 1986, California voters approved an initiative to address concerns about exposure to toxic chemicals. That initiative became the Safe Drinking Water and Toxic Enforcement Act of 1986, commonly known as Proposition 65.

Proposition 65 requires the State of California to publish a list of chemicals known to cause cancer, birth defects, or other reproductive harm. This list, which must be updated at least once a year, has grown to include over 900 chemicals since it was first published in 1987.

Proposition 65 requires businesses to provide Californians with a clear and reasonable warning about chemicals in the products they purchase, in their home or workplace, or that are released into the environment. By providing this information, Proposition 65 enables Californians to make informed decisions about protecting themselves from exposure to these chemicals. Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water.

The Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program. OEHHA, which is part of the California Environmental Protection Agency (Cal/EPA), also evaluates all currently available scientific information on substances considered for placement on the Proposition 65 list.

What this means to you:
While the proposition was created to protect drinking water sources from chemical contamination, the scope of the law has expanded over the years. It now includes over 900 chemicals and also pertains to (but is not limited to) exposure through touch, inhalation, ingestion, or skin contact.

The Proposition 65 warning can now be found on products that may contain a small amount of over 900 chemicals or ingredients that the OEHHA lists as a carcinogen or reproductive toxicant. This includes vinyl, coatings, plastics, and much more. Many of the elements listed under Proposition 65 are common additives found in everyday items.

Because of the vast array of products that might contain one of the chemicals or ingredients on the list, we must include Proposition 65 warnings in our communications with you. We are required to use exact wording as specified by the state of California. While the warning sounds alarming, the purpose is to notify you of the potential risk so that you can make an informed buying decision.

FAQ’s:

Why are all products labeled instead of only those that are sold in California?
Our products are distributed nationwide. It would be very difficult to determine which products will ultimately be bought, sold, or brought into California. Therefore, to ensure that we are in compliance with Proposition 65 requirements, we are including the warning in all of our products.

Why don’t all distributors provide warnings on their products?
Game Room Shop complies with all federal and state regulations regarding toxic chemicals and heavy metals. And while we cannot control what our competitors do, we can make sure that our products comply with the requirements of Proposition 65 so our customers can make an informed buying decision.

Where can I get more information?
For further information about California’s Proposition 65, please visit http://oehha.ca.gov/prop65/background/p65plain.html