Shipping

All large items and game room tables – including but not limited to billiards, shuffleboards, table tennis, foosball, bubble hockey, and poker tables – ship freight with curbside delivery only. Expect a call from the carrier in advance to schedule delivery.

Standard orders typically ship within 5-7 business days. Made-to-order items and custom orders may take 2-4 weeks to ship, depending on the manufacturer. Lead and delivery times vary by manufacturer. Any delivery time frames listed are just estimates and not guaranteed.

Unless you purchase Front Door or White Glove Service with your order, you are responsible for unloading your item from the delivery truck and maneuvering it inside your home. The driver might decide to help in some cases, but is not required to do so. Make sure you have sufficient help to unload the item safely.

Please contact us to request lift gate, Front Door, or White Glove Service at the time of your purchase, or upgrade any time before your order ships from the manufacturer warehouse. These services are subject to additional fees:

• $89: Liftgate Service
• $174: Front Door/Garage Delivery
• $500: White Glove Delivery-Room of Choice. Assembly and Debris Removal may/may not be provided. Please contact us for a product specific quote.

Delivery

It is vital that someone is present to inspect the order for damage or missing parts BEFORE CONFIRMING DELIVERY WITH THE DRIVER. Confirm package is in good condition upon arrival and that the number of boxes on the delivery bill match the number of boxes you received. If you notice any damages or suspect the item within the delivery box may be damaged, note this on the delivery receipt. Otherwise, insurance cannot be filed and refunds/replacements cannot be made.

If you sign the delivery receipt and later notice damage to the package or item itself, you will no longer have any recourse for replacement or refunds. In the unlikely event for damage during delivery, please follow the following steps to to protect yourself:

If your order arrives damaged or incomplete, follow these exact instructions:

• Note any damage (rips, holes, crushed cardboard) to the package on the delivery bill.
• Note any missing items.
• Take photographs of all sides of the box as proof of damage.
• Send the photos to support@gameroomshop.com so we can process an insurance claim/replacement.

Note: If delivery is refused for any reason other than damage, you will be liable for all true freight costs (to and from the delivery address) and a 25% restocking fee.

If the box/package looks OK but you feel the item within may be damaged:

• Note "possible concealed damage" on the delivery bill.

• Inspect your item upon unpackaging.
• If it is indeed damaged, take pictures of the box (all sides) and the item itself. (Insurance/manufacturers require photographs of both the box and the product.)
• Do not dispose of the damaged item until the manufacturer or Game Room Shop provides further instructions.

• DO NOT THROW THE BOX AWAY. (The original box and packaging must be returned in order to process a refund or a replacement order. No exceptions will be made.)
• Report damage to support@gameroomshop.com within five calendar days of delivery.

Returns

Your satisfaction is our top priority. We sell only the finest-quality products from reputable manufacturers, so we rarely have problems. But if your item is damaged or defective in some way, we'll make sure you're taken care of.

Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us.

If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you. Depending on the manufacturer of your game room item purchased, returns may not be available.

We want you to be completely satisfied with your order. As such, we are happy to cancel or adjust any order before it ships or enters production at no cost to you. Please read our policy for all cancellation and return scenarios.

We recommend that you familiarize yourself with our STORE POLICIES before delivery of your order.

If you have any questions about shipping, delivery, or anything related to your order, please don’t hesitate to contact us!

We constantly compare the prices of our game room collections with those of our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item within 90 days of purchasing from us, we'll refund 110% of the price difference back to you! Rules and conditions apply. 

To receive a price-match refund, please send us the following details:

• Your full name

• Your order number

• Your e-mail address

• Your phone number

• The make and model of the product you purchased

• A screenshot/photo of the competitor's price (including shipping, processing, taxes, and any other applicable fees)

• Web site address (URL) of the competitor's product offering 

You have up to 90 days after purchase to submit a price-match request. You must purchase the item from us before requesting your price match.

We only price match identical models from authorized U.S. e-commerce dealers who follow dealer minimum advertised pricing (MAP) policies. After receiving your price-match request, we may verify product availability and the price of the competitor before issuing you a match or refund.

Specifically, the competitor’s product must have the same U.S. manufacturer's warranty and model number and contain the same components as the product on Game Room Shop. The competitor's product must be both brand new and in stock. The product must be from a manufacture who has a MAP policy in place.

We will not match pricing from brick-and-mortar stores, auction or liquidation sites (such as eBay/Overstock/Wayfair), private sellers, or member-only websites (including but not limited to: Costco, Sam’s Club, BJs, etc).

We will not match temporary pricing errors, clearance, closeout sales, promotions, or coupons.

Our lowest-price guarantee applies to the total cost to purchase and deliver the item, including shipping, processing, handling, taxes, and other applicable fees.

Our lowest-price guarantee does not apply to items sold for less than $250.

We reserve the right to reject your price-match request if it means we would incur a loss on the sale. We will not price match below our wholesale cost for the product.

Excluded Brands: Imperial and RAM Game Room

Feel comfortable knowing that you are paying the best price for all purchases on GameRoomShop.com. Buy something fun today, and leave the rest to us!

Game Room Shop is the best place on the web to get the best prices on all game room items.

Our catalogue includes shuffleboard tables, foosball tables, pool and billiards tables, poker tables, dart boards, bars and bar stools, and any other ancillary decor you might need to become the envy of your friends.

Our products are backed by our 110% lowest-price guarantee, include FREE shipping within the contiguous United States, and are exempt from sales tax in 49 states. (Rules and restrictions apply.)

As an authorized online retailer, we obtain discounted pricing on all our items… And we pass those savings along to you. Creating a game room is a big investment and a complicated process. We do all the research for you and only stock our inventory with the highest-rated, best-quality products on the market today – for the lowest prices available.

Our highly trained sales staff are passionate about gaming and are always available to offer pre- and post-sales support, discuss which options are right for you, and answer any questions you may have about our collection.

By choosing Game Room Shop, you are guaranteed not just the best hand-picked selection of game room furnishings on the Internet, but also the lowest prices, the quickest customer service, and uncompromised warranties and product support. We are here to help you however we can and to make your shopping experience a safe and fun one.