Extended Warranty & Protection Plan

A protection plan guards your investment against a wide range of issues for an extended period, so you can enjoy your game room gear without worry. If something goes wrong, you're guaranteed to get the full value out of your purchase — whether that's a repair, replacement, or reimbursement.

On any eligible product page, you'll see the warranty offer appear after clicking Add to Cart. You can also review and add protection from your cart page whenever there's a qualifying item inside.

Absolutely. You have up to 30 days after your original purchase to add coverage. Head to our Extended Protection page and follow the instructions there.

Check the inbox of the email you used at checkout — SureBright may have sent a follow-up offer. Be sure to check spam and promotions folders too.

On the product page, click Add to Cart and look for the SureBright logo and "What's Covered" link. A pop-up will list all major terms. For full legal details, click "Detailed Terms and Conditions" at the bottom of that pop-up.

Once your plan is confirmed, SureBright will email you everything you need:

1. Your policy's Terms & Conditions
2. Your warranty contract details
3. Step-by-step instructions for filing a claim
4. 24/7 customer care contact information
5. Login credentials for your SureBright customer portal

Check your spam and promotions folders if you don't see it within a few minutes.

During the active manufacturer warranty period, SureBright covers any issues that fall outside of what the manufacturer is responsible for — as long as those issues are listed in your protection plan. Contact SureBright directly for clarification on any specific issue.

If you return the protected product, you'll receive a full refund for the cost of the protection plan as well.

Yes. Cancel within 30 days of purchase for a full refund. After 30 days, cancellation is available on a pro-rata basis. If you've already filed a claim, the refund calculation may differ — check your coverage terms for details.

It depends on the issue:

• If it's covered under the manufacturer warranty, contact the manufacturer directly.
• If it's outside manufacturer warranty but covered by your SureBright plan, contact SureBright at support@surebright.com or +1 855-306-4874.

You have two easy options:

1. Log in to SureBright's Customer Portal and file a claim in just a few clicks.
2. Contact SureBright at support@surebright.com or call +1 855-306-4874.

All claim instructions are included in the confirmation email SureBright sends when you purchase. Check spam and promotions folders if you can't find it.

Log in to SureBright's Customer Portal to look up your plan. You can also email support@surebright.com or call 855-306-4874 any time.

It depends on your specific plan. If you have a repair plan and SureBright is unable to fix the item, they'll replace it at no additional cost to you.

Reach out to SureBright directly — they handle all claims support:

• Email: support@surebright.com
• Phone: +1 855-306-4874