General FAQs
What's so special about Game Room Shop?
Game Room Shop is where the fanatics shop!
We don't just carry an ever-expanding inventory of luxury gaming brands at the lowest prices around… We also offer the most knowledgeable, responsive customer service in the business. Why? Because this isn’t our job. It's our passion.
We're here to help you learn about the gaming industry, which products might be the best fit for your family or business, and how to go about making that decision. Heck, we'll even help you design your game room space! Whether you have questions before buying or after, we're eager to hear from you.
Our catalogue includes shuffleboard tables, foosball tables, pool and billiards tables, poker tables, dart boards, bars and bar stools, and any other ancillary decor you might need to become the envy of your friends. And we grow our offerings all the time. Don't see what you want on our site yet? Let us know, and we're happy to help you get it!
Every product we sell is backed by our 110% lowest-price guarantee, includes FREE shipping within the contiguous United States, and is exempt from sales tax in most states.
As an authorized online retailer, we obtain discounted pricing on all our items… And we pass those savings along to you. Creating a game room is a big investment and a complicated process. We do all the research for you and only stock our inventory with the highest-rated, best-quality products on the market today – for the lowest prices available.
By choosing Game Room Shop, you are guaranteed not just the best hand-picked selection of game room furnishings on the Internet, but also the lowest prices, the quickest customer service, and uncompromised warranties and product support. We want to help you however we can and to make your shopping experience a safe and fun one.
Where are you located?
Our office is located in Bel Air, Maryland (North of Baltimore). We work with various United States suppliers and have ship from multiple warehouses, nationwide.
How long have you been in business?
Our e-commerce team has been selling various retail products online since 2001!
Game Room Shop was launched in 2017 (validated by a WHOIS lookup).
Happy customers are our top priority. This can be seen by our many 5 star reviews (validated by TrustSpot).
We always go above and beyond to ensure a smooth and enjoyable shopping experience. We treat every person as a loyal customer for life. This mentality has allowed our business flourish, while doing right by you.
We're proud to have an A+ rating and 0 complaints with the BBB! (We choose not to pay for accreditation status)
Do you have a showroom to visit?
No, we do not have a showroom. We're an Internet retailer which allows us to keep our costs down and pass these savings to our customers, while providing exceptional support.
Do you offer used items?
No. We sell only brand-new items, directly from the manufacturer, with full manufacturer warranty. You will never receive a used or refurbished piece from us!
Do your arcade games accept credit cards or cashless payment?
Many of our arcade games can be configured with a credit card reader or other cashless payment system, depending on the model. Contact us before you order and we will confirm what is available for the machine you are interested in.
Shipping FAQs
What are my shipping options?
We've outlined everything in our Shipping & Return Policy.
When will my order ship?
Most in-stock items ship within 7-10 business days of your order date.
For custom or backordered items, we will request the latest lead time estimate from the supplier and relay to you. This typically takes 1-4 business days from your order date. (Note: Estimated lead times are subject to change, but we proactively request regular updates from our supplier to keep you informed.
We will provide tracking information for all orders, once available.
Do you ship internationally?
Yes, for some items. But international shipping is not eligible for our free shipping promotion. Please e-mail support@gameroomshop.com for a shipping quote. In addition to this rate, you will also be responsible for any local taxes, duties, fees, etc.
Does delivery include assembly/installation?
Delivery on most of our items does not include professional setup. You can either select White Glove service at checkout or look into hiring a local installer on your own.
Do all your products qualify for free shipping or accept coupon codes?
No. Only orders over $100 qualify for free shipping. Additionally, some manufactures do not qualify for any discount codes. Please see our Store Policies for a full list.
We try our best to make these select exemptions clear. If the system mistakenly accepts a discount code on an excluded item, we will e-mail you with a correction. We reserve the right to void the coupon and process your order at the correct price.
I purchased a Brunswick pool / shuffleboard table. How does the shipping work?
Brunswick follows a slightly different shipping process than the other supplier we work with.
All Brunswick Pool Tables & Shuffleboard Tables include white- glove delivery and installation, which means the item will ship directly to the installer. When the item is ready to ship, we will send you a tracking number. Upon receipt of delivery, the installer will give you a call to schedule a delivery and installation time. Please make sure to provide us with accurate contact information when placing your order.
If your tracking information shows the item has been delivered for more than 2 weeks and you have not yet received a call from the installer, let us know so we can help facilitate the process.
What does "free curbside delivery" mean?
Curbside delivery means the driver unloads your item at the curb or the end of your driveway. From there, it is your responsibility to get it inside. The driver is not required to help, though some may offer to at their discretion. Since most game room items are heavy, we recommend adding Liftgate delivery and having an extra pair of hands ready.
What are my delivery options, and what do they cost?
- Free Curbside Delivery ($0 on orders $100+): dropped off at your curb.
- Curbside Liftgate ($159): lowered off the truck and placed at your curb for you.
- Threshold Delivery ($267): brought to your front door or garage.
- White Glove (custom quote): our full service option. We deliver your item to the room of your choice and have it professionally installed.
Some brands, like Brunswick and VPCabs, follow their own delivery process and pricing. See our full Shipping and Return Policy for details and any extra fees that may apply.
Why did I get a "Shipping Soon" notification if my order has not shipped yet?
A "Shipping Soon" email lets you know your order is confirmed and being prepared. It does not mean the item has left the warehouse yet, so your actual ship date may be a few days out.
Need a firm date? Reply to the email or reach out to our team.
Can I track my order?
Yes. Once your order ships, we will email you a tracking number. If your estimated ship window has passed and you still do not have one, contact us and we will look into it.
Do you offer professional installation, and how do I book it?
Yes, on select products. Get an instant quote on our Installation page, and once you complete payment there, our team will handle scheduling for you.
Can I install or assemble the product myself?
It depends on the product. Smaller items usually just need simple assembly. For pool tables and shuffleboard tables especially, we recommend professional installation since leveling and cloth work take real expertise.
Not sure if your item will fit through your doorways or stairwells? You can book a $100 Site Survey to check ahead of time. If it turns out delivery is not possible, any installation fees you paid will be refunded, minus the $100 survey cost. See our Installation Guide for full details.
What should I do if my item arrives damaged?
Do not sign for it without taking photos first. Depending on how bad the damage is, you may need to accept the delivery and note the issue in writing, or refuse it entirely. Either way, do not assemble or use the item, keep all the original packaging, and report the issue to us within 48 hours with photos.
These steps matter: skipping them can affect your ability to get a replacement or refund. See our full Shipping and Return Policy for the exact steps for each scenario.
Order FAQs
Can I change my order?
You can cancel or change your order anytime before it ships or enters production. Cancel within 48 hours of purchase for a full refund. After that, a 3% processing fee applies, or we can switch you to a different item to avoid the fee.
Custom and made to order items, like most pool tables and pinball machines, can only be canceled before production begins. See our full Shipping and Return Policy for more details.
What if the item I want is out of stock?
We're an Authorized Dealer, and every product you purchase comes direct from the manufacturer. This allows for best pricing, speedy delivery, and ensures your warranty will be honored.
Game Room Shop does not house physical inventory. Like other Internet retailers, we source products from the manufacturer directly. So if you place your order with us to find the item is out of stock, that means it is out of stock everywhere (even if other sites haven't updated the stock status to reflect this.)
We're happy to place a back-order on your behalf, keep you updated on the estimated timeline, and let you know as soon as your order ships!
Can I order now and specify delivery for a future date?
Yes, you can! We can help you coordinate delivery for a certain week. This is quite common, especially for customer's moving into a new home or office.
Just notify us when you would like to receive. Please note, while we are unable to guarantee delivery dates prior to booking shipment, we can try our best to align. Once the item(s) arrive at your local freight terminal, the carrier will give you a call to schedule a specific date and time window at that time.
Why am I getting an "Urgent Response Required" or "Action Required" email?
These emails mean we need to confirm something before we can process your order, usually your shipping address, delivery access, or a product detail. Please reply as soon as you can. Delays here can push back your ship date, or in some cases, hold up the order entirely.
Can I change my delivery address after placing an order?
Yes, at no cost, as long as your order has not shipped yet. Contact us with your order number and the correct address. Once an item has shipped, we are unable to change the delivery address.
My item is not working correctly, what do I do?
If your item was damaged during shipping, follow the steps in our Shipping FAQs above. If it simply is not working right or arrived missing parts, that is handled through the manufacturer's warranty.
Check inside your original box for their paperwork, or contact us and we will point you in the right direction.
Are all products eligible for return or cancellation?
A handful of brands, including JOOLA, Valley Dynamo, and all pinball machines, are final sale and not eligible for cancellation or return. We always note this on the product page before you buy. See our full Shipping and Return Policy for the complete list.
Pricing, Discounts and Payment FAQs
Do you price match?
Yes. If you find a lower verified price on an identical, in stock item from another authorized dealer within 90 days of your purchase, we will refund 110% of the difference.
A minimum order of $250 applies, along with a few other conditions. See our full 110% Price Guarantee page for the complete terms and excluded brands.
My discount code is not working, what do I do?
First, double check the code is entered exactly as given, since codes are case sensitive, and that everything in your cart qualifies, as a few manufacturers are excluded from sitewide promotions.
Still stuck? Contact us and we will apply the discount manually or send you a corrected code.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Prefer not to pay online with a card? You can also mail a check or pay by bank deposit, just contact us to set it up.
Do you offer financing?
Yes! We partner with Affirm, Klarna, and Shop Pay Installments so you can split your purchase into smaller payments over time. Eligibility and terms vary by provider and are shown at checkout. Visit our Financing page to see which option fits you best
Warranty and Parts FAQs
What is covered under warranty?
Most products carry the manufacturer's warranty against defects in materials and workmanship. The manufacturer, not Game Room Shop, handles these claims directly, so check your original box for their paperwork.
If you added professional installation, workmanship on that install is separately covered by our installation partner, as long as you were present to sign off when it was completed.
How do I file a warranty claim or report a problem with my order?
If your item was damaged in shipping, follow the Damages steps in our Shipping FAQs, including the 48 hour reporting window.
If it is a product defect unrelated to shipping, contact the manufacturer directly using the paperwork in your box.
If it is an installation issue, note it on your installer's signoff sheet before they leave, then send us a photo of that sheet along with pictures of the issue within 48 hours.
Not sure which applies to you? Just contact us and we'll be more than happy to help you.
How do I order a replacement part for my product?
Contact our team with your order number, the product name and model, and a description or photo of the part you need. We will check availability and follow up with pricing.
Once we ship a replacement part, you will have 20 days to report any issue with it, so it is worth inspecting it as soon as it arrives.
Wholesale and Commercial (B2B) FAQs
Do you offer wholesale, bulk, or commercial pricing?
Yes, we work with bars, restaurants, hotels, and other businesses on bulk and commercial orders.
Contact us with your business name, the products you need, and the quantities, and we will put together a quote.
What is the Design and Trade Program?
It is built for interior designers, architects, and other trade professionals. Members get VIP pricing on products and installation, a dedicated expert, and expedited access to swatches and samples.
To qualify, you will need a business license, trade membership, design accreditation, or a state tax exemption or resale certificate. Visit our Design and Trade Program page to apply.
Can you provide a formal invoice, purchase orders, or quote for my business?
Yes. Send our team your business details, the products you need, and your billing requirements, and we will put together a formal quote or invoice for you.
Please note that full payment is required before we can process and ship your order, regardless of order size. We do not offer net terms.
Do you sell coin operated or commercial versions of your games?
Many of our products are available in commercial or coin operated configurations built for high traffic use. Contact us to find out which models can be configured this way.
We are tax exempt, how do I make sure no sales tax is charged?
If you are tax exempt, send us your certificate and we will apply the exemption. This only matters if you are in a state where we already charge sales tax, since we do not collect tax at all in most states.
What is the Game Room Shop VIP Club, and how do I qualify?
Once you have spent $10,000 or more with us, whether in one order or over time, you are automatically a VIP. No sign up needed. Perks include discounts on future purchases, free Liftgate delivery for life, and priority support.
Visit our VIP Club page for the full details.