Frequently Asked Questions
What's so special about Game Room Shop?
Game Room Shop is where the fanatics shop!
We don't just carry an ever-expanding inventory of luxury gaming brands at the lowest prices around… We also offer the most knowledgeable, responsive customer service in the business. Why? Because this isn’t our job. It's our passion.
We're here to help you learn about the gaming industry, which products might be the best fit for your family or business, and how to go about making that decision. Heck, we'll even help you design your game room space! Whether you have questions before buying or after, we're eager to hear from you.
Our catalogue includes shuffleboard tables, foosball tables, pool and billiards tables, poker tables, dart boards, bars and bar stools, and any other ancillary decor you might need to become the envy of your friends. And we grow our offerings all the time. Don't see what you want on our site yet? Let us know, and we're happy to help you get it!
Every product we sell is backed by our 110% lowest-price guarantee, includes FREE shipping within the contiguous United States, and is exempt from sales tax in 49 states.
As an authorized online retailer, we obtain discounted pricing on all our items… And we pass those savings along to you. Creating a game room is a big investment and a complicated process. We do all the research for you and only stock our inventory with the highest-rated, best-quality products on the market today – for the lowest prices available.
By choosing Game Room Shop, you are guaranteed not just the best hand-picked selection of game room furnishings on the Internet, but also the lowest prices, the quickest customer service, and uncompromised warranties and product support. We want to help you however we can and to make your shopping experience a safe and fun one.
Click here for a full list of reasons why you should shop with us!
Where are you located?
Our office is located in Laurel, Maryland (outside of Annapolis). We work with various United States suppliers and have ship from multiple warehouses, nationwide.
How long have you been in business?
Our e-commerce team has been selling various retail products online since 2001!
Game Room Shop was launched in 2017 (validated by a WHOIS lookup).
Happy customers are our top priority. This can be seen by our many 5 star reviews (validated by TrustSpot).
We always go above and beyond to ensure a smooth and enjoyable shopping experience. We treat every person as a loyal customer for life. This mentality has allowed our business flourish, while doing right by you.
We're proud to have an A rating and 0 complaints with the BBB! (We choose not to pay for accreditation status)
We also partnered with Norton in August 2019 - now offering you $10,000 Identity Theft Protection, a $1,000 Purchase Guarantee, and $100 Lowest Price Guarantee (complimented by our store's 110% Low Price Guarantee)
Do you have a showroom to visit?
No, we do not have a showroom. We're an Internet retailer which allows us to keep our costs down and pass these savings to our customers, while providing exceptional support.
Do you offer any used items?
No. We sell only brand-new items, directly from the manufacturer, with full manufacturer warranty. You will never receive a used or refurbished piece from us!
What are my shipping options?
We've outlined everything in our Shipping & Return Policy.
Do you ship internationally?
Yes, for some items. But international shipping is not eligible for our free shipping promotion. Please e-mail firstname.lastname@example.org for a shipping quote. In addition to this rate, you will also be responsible for any local taxes, duties, fees, etc.
Does delivery include assembly/installation?
Delivery on most of our items does not include professional setup. You can either select White Glove service at checkout or look into hiring a local installer on your own.
Can order now and specify delivery for a future date?
Yes! We can help you coordinate delivery for a certain week. This is quite common, especially for customer's moving into a new home or office. Just notify us when you would like to receive. Please note, while we are unable to guarantee delivery dates prior to booking shipment, we can try our best to align. Once the item(s) arrive at your local freight terminal, the carrier will give you a call to schedule a specific date and time window at that time.
Do all your products qualify for free shipping or accept coupon codes?
No. Only orders over $100 quality for free shipping. Additionally, some manufactures do not qualify for any discount codes. Please see our Store Policies for a full list.
We try our best to make these select exemptions clear. If the system mistakenly accepts a discount code on an excluded item, we will e-mail you with a correction. We reserve the right to void the coupon and process your order at the correct price.
What if the item I want is out of stock?
We're an Authorized Dealer, and every product you purchase comes direct from the manufacturer. This allows for best pricing, speedy delivery, and ensures your warranty will be honored.
Game Room Shop does not house physical inventory. Like other Internet retailers, we source products from the manufacturer directly. So if you place your order with us to find the item is out of stock, that means it is out of stock everywhere (even if other sites haven't updated the stock status to reflect this.)
We're happy to place a back-order on your behalf, keep you updated on the estimated timeline, and let you know as soon as your order ships!