You've picked your game set. You've ordered it. You've set a delivery date and time with the shipping company.
There’s just one thing left to do: Schedule your installation.
How to Book Installation
- Visit https://www.gameroomshop.com/pages/installation-quote
- Fill in the form. Click "Get My Instant Quote"
- Find the email from us: Your Installation Quote - Ready to Complete Payment
- Click "Order Installation" & Complete Payment. The service will added to your original order.
- Our team will reach out to schedule, and coordinate your installation.
We offer a 100% satisfaction guarantee. Every qualified installer is vetted and retains a high customer satisfaction rating - meaning they will be prompt, efficient, and professional.
Additional Charges May Apply For:
- Stairs
- Elevators
- Unconventional Entrances (Window, Basement, Bilco)
- Destination 50+ feet from your doorway
- Weekend or holiday installations
- Busy metropolitan areas
- Apartment buildings
- Remote locations (rugged mountain roads, islands, resorts, rural locales, military bases / location, or highly congested areas)
Be sure to inform us when you place your order if you think any of these exceptions apply to you.
When Will Service Occur?
- Delivery + installation may take place separately. Often days apart but up to 2 weeks, depending on the installer's availability.
- The freight carrier + installer will each get in contact with you to coordinate.
- If you require delivery + installation to occur on the same day, we can accommodate for an extra cost.
- It’s your responsibility to be available & present on a scheduled delivery and/or installation date. You will be charged any storage, redelivery, or abort fees resulting from your absence.
Product Fit/Site Survey:
- It’s your responsibility to confirm the product(s) ordered will be able to fit through your entryway(s).
- You can determine this on your own by checking the item's dimensions and comparing them to your doors, hallways, turns, or stairwells.
- Or you may hire one of our installers for a Site Survey ($100). If the installer determines delivery is not possible during a site survey, you will receive a full refund of any installation services paid, minus the $100.
- If the installer determines delivery is not possible to maneuver to your room of choice on official delivery day, any fees associated with dismantling/reassembly or returning are your responsibility.
Installation Change Request Policy:
- You may request to change the service requirements at any time prior to your scheduled install date. A $67 change fee per request will apply.
Installation Cancellation/Refund Policy:
- Cancellations up to 48 hours before the scheduled install date receive a full refund minus a $150 fee.
- Cancellations less than 48 hours before the scheduled install date receive a full refund minus a $500 fee.
Return Visit Policy:
- Please contact us if you believe the installer needs to make a return visit.
- We will review the details to determine if this is necessary to resolve any issues. (Often, only phone support is needed or we need to send parts before the installer returns).
- Some return visits are covered under installation warranty while others (such as releveling/adjustment after the customer has moved the item) will incur an additional expense.
- If return visits are scheduled without our approval, we may receive a bill and will need to collect this additional payment from you (up to $500).
Damage & Missing Parts
- If the product(s) is first arriving to your home via freight truck, please read our Damage Policy.
- You must complete those steps outlined & notify us before installation. If you notice an issue during or after installation, our options to help resolve the issue decrease significantly (and in certain cases, disappear entirely). So please, for your own protection, do not skip this step.
- Any damage to the purchased item or your property during installation must be reported to the lead installer immediately upon discovery. To seek resolution or reimbursement for such damages, you must explicitly note the details of the damage on the installation signoff sheet before the installer leaves.
Please then immediately submit the following documentation to support@gameroomshop.com:
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- A clear image of the signed installation signoff sheet where the damage is documented.
- Photographic evidence of the reported damage to the item and/or property.
- A written explanation describing the nature of the damage and any relevant circumstances.
- Failure to promptly report and document damages as outlined above may result in the denial of any claims for resolution or reimbursement related to installation damages. By following these procedures, you enable our company to investigate and address legitimate claims efficiently while protecting against potentially fraudulent or unsubstantiated claims.
Warranty
- You must be present and provide a signature on the sign-off document to be eligible for warranty.
- Our Project Management (PM) partner provides a warranty covering workmanship defects for all installations and services. Any issues related to workmanship or materials should be identified during the customer's inspection upon completion of the installation and noted on the signoff document (or digital copy).
- If the customer is not present at the time of completion, and/or if no issues are indicated on the signoff document at the time of installation, our PM will consider the service as satisfactorily completed based on the information available during the initial inspection. While post-inspection claims may be submitted to support@gameroomshop.com, our PM partner reserves the right to review and process these strictly at their discretion.
Photo Documentation
- Installers often take photos of your completed setup for quality assurance & documentation. We occasionally use these photos for marketing. If you’d rather we didn't use yours, just let us know, and we will honor your request
If you have any questions about installation, feel free to reach out to us. We're happy to help!
Phone: 240-774-1407
Email: support@gameroomshop.com
Note: Installation services booked and paid for through Game Room Shop are provided by independent, certified professionals who have been vetted and background-checked.