Why Add Shipping Protection?
Upgrade your experience, in the event your order is lost or damaged in transit.
At Game Room Shop, we understand that purchasing game room equipment is an investment. While most of our shipments arrive safely, freight shipping can be unpredictable. We offer Shipping Protection to provide priority support and an expedited resolution service for lost or damaged shipments.
What Is Included?
1. Lost in Transit If your shipment is deemed "Lost" by the carrier prior to delivery, we will fast-track a replacement or refund.
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Note: LTL Carriers typically search for missing freight for 7–10 days. Once the carrier confirms loss in writing, Game Room Shop will initiate its internal resolution process under the Shipping Protection service.
2. Damage (Visible & Concealed) We resolve damage incurred during transit, provided our Receiving Instructions and Damages Guide are followed.
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Repairable Damage: We will arrange for professional repair, send replacement parts, or offer a partial refund commensurate with the damage.
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Total Loss: If the unit is damaged beyond repair, we will coordinate and prioritize a resolution, which may include a replacement or full refund.
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Note: The specific resolution is at the sole discretion of Game Room Shop based on the severity of the issue.
What Is Excluded?
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Theft After Delivery: Since most of our shipments require a signature, we do not protect against theft after the proof of delivery (POD) is signed.
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Cosmetic Packaging Damage: If the box is torn but the item inside is undamaged, it is not eligible for resolution. Packaging is designed to take the hit so your item doesn't.
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Manufacturing Defects: Shipping Protection applies to transit damage only. Internal mechanical issues or defects are covered by the manufacturer's warranty. Please see our Warranty Directory.
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Failure to Note Damage: If you sign the Bill of Lading (BOL) as "Clean" (no damage noted) and later report visible external damage, resolution may be denied.
Critical Requirements: How to Ensure Eligibility
You must follow our Receiving Instructions and Damages Guide. Failure to do so may result in a denial of your protection request.
Shipping Protection Guarantee
If you follow our Critical Requirements, we will work with the product vendor and carrier on your behalf to expedite a replacement, repair, or refund.
If you purchase Shipping Protection and submit a valid request with clear photos of damage, but if your request is denied solely due to not following the required procedures (such as failing to note damage on the Bill of Lading or missing the reporting window).
✅We will refund 100% of the Shipping Protection fee you paid.
❌We will not, however, process a replacement, repair, or refund the cost of the item itself.
Requirement: You must submit clear photo evidence of the shipping damage to support@gameroomshop.com within 30 days of delivery.
Exclusions: This guarantee applies only to the refund of the protection fee itself, not the cost of the damaged item. It does not apply to requests without photo evidence or damages incurred after delivery.
Questions? We're here to help!
📧 Email: support@gameroomshop.com
📞 Phone: 240-774-1407
Legal Notice: "Shipping Protection" is a value-added service agreement provided by Game Room Shop. It is not an insurance policy, is not underwritten by a third-party insurance company, and does not constitute a contract of insurance. Shipping Protection does not replace or modify the carrier’s legal obligations or liability. Game Room Shop remains the merchant of record and retains sole discretion to determine the appropriate resolution (repair, replacement, or refund) for qualifying shipping issues.