Game Room Shop - Delivery & Returns Guideline

What to Do When Your Item Is Delivered

Inspect Before Accept (VERY IMPORTANT). Check For:

Exterior damage: Damage to the packaging
Concealed damage: Damage to the item itself
Order Accuracy: Make sure the item received is the exact item you ordered and that all parts are included.

Inspect all sides of each box for any sign of damage (holes, tears, dents, etc.). Open the package & inspect the item(s) inside, if the driver allows.

Delivery Scenarios & Actions To Take

Boxes in good shape without any signs of damage?
ACCEPT DELIVERY. Write "possible concealed damage, pending inspection" before signing.
Boxes in with visible damage?
If the product itself appears to be ok (or if minor damage can be repaired or just needs a replacement part)...ACCEPT DELIVERY. Write "Damage," and note any specific holes, tears, dents, or concerns before signing.
If the product itself appears damaged beyond repair or replacement part(s)...REFUSE DELIVERY. Do not sign delivery receipt.
Boxes & product severely damage?
Open the boxes & inspect the product. Take pictures as evidence.
REFUSE DELIVERY. Do not sign delivery receipt.

Notes:

If delivery is refused for any reason other than damage, cancellation fees will apply.
If damage is minor, we may send you a replacement part instead of issuing a refund.

Please review our Damage Instructions in detail for your protection.

CANCELLATIONS & RETURNS

Your satisfaction is our top priority. As such, we are happy to cancel or adjust any order before it ships or enters production. (Excluding Final Sale Brands.)

Before shipment: You will receive a full refund for a request made within 48 hours from either time of purchase or the original lead time notice e-mail from us, if applicable. (Note: Lead times are estimates and subject to change based on production and vendor’s discretion). After 48 hours, 3% will be deducted from your refund, to cover the non-refundable merchant fee charged to our small business. Alternatively, we can switch your order to another item to avoid this 3% fee.

Made to Order Items: You may request to cancel any time before the item goes into production (excluding Final Sale Brands). Once production on a custom item begins, WE CANNOT ACCEPT CANCELLATIONS OR ALTERATIONS. It’s essential that you confirm all order details (size, color, dimensions, etc) before placing your order.

After Shipment:

You will receive a refund for the price of your order (minus cancellation fees) once the warehouse confirms receipt of your returned item. We will attempt to reverse delivery on our end but please refuse delivery if necessary.

You received the item, but it's not working correctly or is missing parts: If the item isn't working correctly, and it does not appear to have been damaged during shipping, file a warranty claim with the manufacturer directly. There should be paperwork inside the original box advising you how to do this. The manufacturer – not Game Room Shop – is responsible for any defects or deficiencies with its products.
You physically cannot accept a curbside delivery and refuse the item: The shipping carrier will return it to us. You will be issued a refund (minus cancellation fees). You can reschedule delivery for a more convenient time or for when you have enough people to help you unload your item from the freight truck. You will be liable for the actual cost of the shipment and any penalty costs the freight line assigns.

You've received the product but you've decided you want to return it: If you receive an item, it is in good condition, but you decide to return it, you can do so only if all of the following requirements are met:

The item must be unopened, unused, and still in the original packaging.
You must contact us to notify us that you'd like to return the item within 30 calendar days of delivery.
You must contact us to get an RMA Number and return instructions prior to returning the item.

Once the warehouse confirms receipt of your returned item, your refund will be issued, (minus cancellation fees).