WHITE GLOVE DELIVERY & INSTALLATION GUIDE
You've picked your game set. You've ordered it. You've set a delivery date and time with the shipping company.
Now, there's nothing to do but kick up your heels in eager anticipation. So let's take this down time to talk about what you should expect when your new prize possession finally arrives...
Depending on what method of delivery you selected – review all our delivery options here – your order will either be dropped off at your curb (generally at the end of your driveway), in your garage, or brought all the way into your game room.
Once you've confirmed all boxes are present, inspected each for damage and confirmed there are no issues – review our damage-inspection guide here – our team of installers will arrive to actually put your new setup together. If you require installation and have not already written to us to select a quote, please contact us ASAP.
In order to best serve our customers, Game Room Shop has partnered with 600+ top-rated installers around the country. Every qualified installer is vetted and must retain a high customer satisfaction rating. So you can be sure that if you've set up installation through us, the team will be prompt, efficient, and professional.
Most standard installations ("installation to room of choice on main level") are straightforward. The installer will give you a call to schedule an appointment during regular business hours.
The following exceptions will incur an additional fee (except for Brunswick orders):
- Unconventional Entrance (Window, Basement, Bilco)
- Destination 100+ feet from your doorway
- Request to schedule on a weekend or holiday
- "Remote" Location (rugged mountain roads, islands, resorts, rural locales, or highly congested areas.)
Be sure to inform us when you place your order if you think any of these exceptions apply to you, and we'll walk you through your options and pricing.
If you already placed your order, we will request your approval of any additional charges before proceeding.
Its your responsibility to confirm the product ordered will be able to fit through your entry way. You can determine this on your own by checking the item's dimensions and comparing it to your door. If you're unsure, let us know and we can send our installer out for a site survey for an additional $99.
It's rare for any issues or damage to occur during the installation process. But if such problems arise, let the lead installer know immediately and note them on the receipt before you sign. Then send us photos and an explanation of the problems as soon as possible to email@example.com.
Please note: Installations are typically completed with one to two days of the delivery of your order. However, due to the COVID-19 pandemic, those times may vary. Some installers are booked up for weeks in advance. We thank you for your patience.
And as always, thank you for shopping at Game Room Shop!