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Osaki 4000CS Massage Chair
OS4000CS-Black- Call For A Custom Discount 📞 - Best Price Guaranteed!
- FREE SHIPPING (WITH APPOINTMENT) & INSURANCE
- Same Day Order Processing. Call For Latest Lead Time
- ⭐⭐⭐⭐⭐ Authorized Dealer! Top Rated Service 🏆
Lead times are estimates and subject to change.
All authorized dealers have the same lead time as us
Orders will ship on a first-come, first-serve basis.
The Osaki OS-4000 CS is part of the bestselling OS-4000 Series, offering an array of innovative features like space saving technology, L-Track Massage, Adjustable Shoulders and Zero Gravity. Each chair in the OS-4000 series has something unique to offer.
Product Features:
- L-Track Massage
- 3-Level Shoulder Adjustment
- Space Saving Technology
- Heat on Lumbar
- Foot Air Massage
- Zero Gravity
- Dual Action Massage
Product Specifications:
- Product Name: Osaki OS-4000CS
- Power Supply: 110V-120V
- Rate Frequency: 50-60Hz
- Rated Power: 200W
- Auto Timer: 5 / 10 / 15 / 20 / 25 / 30 Minutes
- Upright Dimensions (L x W x H): 63.4" x 30.7" x 47.2
- Reclined Dimensions (L x W x H): 78" x 30.7" x 33.9"
- Maximum User Height: 6'4"
- Minimum User Height: 5'0"
- Maximum Body Weight of User: 235 lbs
L-Track Massage
The L-Track system massages from the neck, past the glutes, and down to the back portion of the thighs.
The track in which the massage heads move are curved to contour the back and glutes area.
Space Saving Recline Technology
Typical massage chairs consume a more space due to the chair being in a reclined position. Massage chairs require up to 3 feet behind the backrest for the chair to fully recline. Titan’s innovative design team has engineered a space saving technology that slides the chair forward as the chair reclines. Fully reclined this chair can be positioned within 6 inches of a wall for maximum space saving.
Lumbar Heating Pad
On each side of the lower lumbar area there are individual heating pads. The heat therapy is a great compliment to the roller and airbag massage. Heating the body’s temperature is known to increase blood circulation and loosen tense muscles. The heating pad is not intended to exceed more than 30 minutes of usage a day.
Zero Gravity Positioning
Inspired by NASA, the Zero gravity position is a great way to enjoy a massage. It positions the spine so that it reduces the vertical pressure. In the Zero Gravity position, the weight of your back is virtually supported by the backrest which helps maximizes the intensity of the massage.
6 Massage Techniques
The Osaki OS-4000 CS has 6 unique massage styles: Kneading, Tapping, Rolling, Shiatsu, Kneading & Tapping and Kneading & Shiatsu.
For the user’s convenience there are 6 pre-set programs to select from. Each pre-set program is unique and will focus more on one particular massage style than the other.
Kneading - The massage rollers move in a circular motion
Tapping - The massage heads will drum up and down along the spine. There are 5 intensity speeds that can be controlled from the remote.
Rolling - The roller heads will roll up and down along the spine in a linear motion. The widths of the rollers can be adjusted to 3 different widths.
Shiatsu - Shiatsu massage is a kneading action with a quick rhythmic pulsating movement similar to a tapping. The tapping action will pause and starts.
2 Combination Massages
Kneading & Tapping – A circular motion with a continual tapping action.
Kneading & Shiatsu – A Circular motion with a pulsating massage.
24 Airbag Massage
Osaki strives to make its chairs efficient and extremely reliable. Other brands will market their chairs to have 70+ airbags for a full body massage. The engineers believe with more airbags and more valves, the more strain the air pump endures. With more moving parts there’s a greater chance of something failing. Osaki has been engineering its chairs to reduce the airbag count and at the same time increasing the surface area by using more pliable and durable material which have received great feedback. All 24 airbags are strategically placed to optimize the squeezing effect of the shoulders, arms, hands, hips, calves and feet.
Adjustable Outer Shoulder Massage
Osaki has taken custom fitting to a whole new level by adding adjustable outer shoulders. The outer massage airbags are typically stationary and depending on the height and width of the user, the shoulder massagers can be ineffective because of positioning. With the ability to adjust to 3 different widths, the user can improve the strength and fitting of the outer shoulder massage.
Adjustable Outer Shoulder Massage
Osaki has taken custom fitting to a whole new level by adding adjustable outer shoulders. The outer massage airbags are typically stationary and depending on the height and width of the user, the shoulder massagers can be ineffective because of positioning. With the ability to adjust to 3 different widths, the user can improve the strength and fitting of the outer shoulder massage.
Ergonomic Arm Massager
The position of the arm massage places the palms of the user in towards the body. Inside the arm massager are protective covers to reduce dirt build-up from the spandex material.
Hip Compression Massage
Along the side walls of the seat base are airbags that inflate and release, creating a squeezing action along the hips and outer thigh.
Computer Body Scan
Equipped with the latest technology, the massage rollers map out the back’s curvature with great accuracy, translating into a more effective massage and hitting all the key areas. Regardless of your body type, this highly advanced chair will self-adjust making each massage experience feel customized.
Osaki 4000CS Massage Chair Installation Manual:
Lead Times
We are operating and committed to providing you with the 1-on-1 live customer support that you deserve during the Covid-19 Pandemic. We are working tirelessly with our suppliers to provide you with the products to keep you and your home as comfortable and safe as possible. A few things we wanted you to know.
- All orders placed will be processed with our vendors on the same day. They are shipped as quickly as possible.
- Products are shipped manufacturer direct and may experience longer fulfillment times due to continued supply chain delays and limited staff.
- Some of our most affected vendors/products include:
- Brunswick (select items)
- RAM Game Room
- Imperial (select accessories)
- Valley-Dynamo (select items)
- Lead times are estimates. While we try our best to provide updates, they are only as good as information relayed from our vendors. Please excuse any inaccuracies during the pandemic as estimates may change due to factors beyond our control.
- If there is any hesitation with lead time, please contact us prior to purchase and we will validate the current estimate.
- We still promise to offer the 5 star service we're known for.
- If you call us or chat, you will speak with a live person.
- If you call outside of business hours or during high call volume periods we ask that you leave a message and you will receive a call back as soon as possible.
Shipping
Orders are processed the same day they are received. Standard orders typically ship within 7-10 business days. Made-to-order items and custom orders may take 2-4 weeks to ship, depending on the manufacturer. Lead and delivery times vary by manufacturer. Any delivery time frames listed are just estimates and not guaranteed.
Most large items and game room tables – including but not limited to billiards, shuffleboards, table tennis, foosball, bubble hockey, and poker tables – ship freight. You will need to be at the delivery address when the driver arrives to accept the package and inspect it for damage.
Pick a Delivery Method
By ordering from Game Room Shop and selecting any of the delivery methods below, you are acknowledging that the product is able to fit through your doorways. If the product arrives and is too large to maneuver to your room of choice, any fees associated with dismantling/reassembly or returning it are your responsibility. The following shipping options are available for most products sold. (See Brand Specific Delivery Options below for exclusions).
Free Curbside Delivery: $0 (on orders $100+*, for a limited time)
We currently offer free curbside delivery on most freight orders within the contiguous United States. Like it sounds, the delivery driver will pull up to the curb outside. It is up to you to remove the item from the truck yourself. The driver is not required to help remove the item himself. He may choose to (or not) at his own discretion. We strongly recommend Liftgate Service and having a second pair of hands to help you. You may select this option at checkout.
If you are unable to remove the item from the truck, storage fees and/or return shipping fees may be incurred at your expense.
*Orders under $100 will be charged a $14.95 Ground shipping rate
Curbside Liftgate Delivery: $129 per shipment
You may order liftgate service at the time of purchase or after by clicking here. The driver will remove the item from the truck for you and place it on the curb. It is your responsibility to then move the item inside. We recommend having a dolly and a friend to help.
Front Door/Garage Delivery: $227 per shipment
The driver will remove the item from the truck and place it by your front door or to your garage door. It is your responsibility to then move the item inside.
Inside Delivery (Room of Choice): Price varies per product
With this service, the driver will remove the item from the truck and bring it inside to the specific room of your choice.
White Glove Delivery: Price varies per product
In addition to combining the services above, White Glove Delivery also includes professional installation and set up of your order.
Depending on the item and your location, this service may require 2 separate appointments. One for delivery & another for installation.
Please read our White Glove Delivery & Installation Guide for details.
For all delivery methods, the following exceptions will incur an additional fee:
- Stairs
- Unconventional Entrance (Window, Basement, Bilco)
- Destination 100+ feet from your doorway
- Request to schedule on a weekend or holiday
- "Remote" Location (rugged mountain roads, islands, resorts, rural locales, or highly congested areas.)
- Delivery outside the contiguous United States
Be sure to inform us when you place your order if you think any of these exceptions apply to you, and we'll walk you through your options and pricing.
All shipping rates are per shipment. Additional costs will apply if your order contains multiple items shipping from from different vendors.
Ask us for recommendations to save! If you already placed your order, we will request your approval of any additional charges before proceeding.
Schedule Delivery Date
As soon as you place your order, we'll send you an order-confirmation e-mail. It is your responsibility to review that e-mail and make sure everything is correct. Especially check item, billing, shipping, delivery, and contact information.
You will also receive a reminder to add liftgate service to your order. If you have already selected liftgate service or if the item you purchased is not shipping via freight, you may ignore that prompt. If you would like to add liftgate service at that time – we highly recommend that you do – please let us know immediately.
Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information.
The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window.
Should an issue arise, we will do our best to help you resolve it. But please note that any delays or mishaps during the shipping progress are outside the purview of Game Room Shop.
What to Do When Your Item Is Delivered
Inspect Before Accept (VERY IMPORTANT). Check For:
- Exterior damage: Damage to the packaging
- Concealed damage: Damage to the item itself
- Order Accuracy: Make sure the item received is the exact item you ordered and that all parts are included.
Inspect all sides of each box for any sign of damage (holes, tears, dents, etc.). Open the package & inspect the item(s) inside, if the driver allows.
Delivery Scenarios & Actions To Take
- Boxes in good shape without any signs of damage?
ACCEPT DELIVERY. Write "possible concealed damage, pending inspection" before signing.
- Boxes in with visible damage?
If the product itself appears to be ok (or if minor damage can be repaired or just needs a replacement part)...ACCEPT DELIVERY. Write "Damage," and note any specific holes, tears, dents, or concerns before signing.
If the product itself appears damaged beyond repair or replacement part(s)...REFUSE DELIVERY. Do not sign delivery receipt.
-
Boxes & product severely damage?
Open the boxes & inspect the product. Take pictures as evidence.
REFUSE DELIVERY. Do not sign delivery receipt.
Notes:
- If delivery is refused for any reason other than damage, cancellation fees will apply.
- If damage is minor, we may send you a replacement part instead of issuing a refund.
Please review our Damage Instructions in detail for your protection.
CANCELLATIONS & RETURNS
You physically cannot accept a curbside delivery and refuse the item: The shipping carrier will return it to us. You will be issued a refund (minus cancellation fees). You can reschedule delivery for a more convenient time or for when you have enough people to help you unload your item from the freight truck. You will be liable for the actual cost of the shipment and any penalty costs the freight line assigns.
- The item must be unopened, unused, and still in the original packaging.
- You must contact us to notify us that you'd like to return the item within 30 calendar days of delivery.
- You must contact us to get an RMA Number and return instructions prior to returning the item.
Once the warehouse confirms receipt of your returned item, your refund will be issued, (minus cancellation fees).
We constantly compare the prices of our game room collections with those of our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item within 90 days of purchasing from us, we'll refund 110% of the price difference back to you! Rules and conditions apply.
To receive a price-match refund, please send us the following details:
-
Your full name
-
Your order number
-
Your e-mail address
-
Your phone number
-
The make and model of the product you purchased
-
A screenshot/photo of the competitor's price (including shipping, processing, taxes, and any other applicable fees)
-
Web site address (URL) of the competitor's product offering
You have up to 90 days after purchase to submit a price-match request.
We only price match identical models from authorized U.S. e-commerce dealers who follow dealer minimum advertised pricing (MAP) policies. After receiving your price-match request, we may verify product availability and the price of the competitor before issuing you a match or refund.
Specifically, the competitor’s product must have the same U.S. manufacturer's warranty and model number and contain the same components as the product on Game Room Shop. The competitor's product must be both brand new and in stock. The product must be from a manufacture who has a MAP policy in place.
We will not match pricing from brick-and-mortar stores, auction or liquidation sites (such as eBay/Overstock/Wayfair), private sellers, or member-only websites (including but not limited to: Costco, Sam’s Club, BJs, etc).
We will not match temporary pricing errors, clearance, closeout sales, promotions, or coupons.
Our lowest-price guarantee applies to the total cost to purchase and deliver the item, including shipping, processing, handling, taxes, and other applicable fees.
Our lowest-price guarantee does not apply to items sold for less than $250.
We reserve the right to reject your price-match request if it means we would incur a loss on the sale. We will not price match below our wholesale cost for the product.
Excluded Brands: BlueWave, Imperial, RAM Game Room, RS Barcelona
Feel comfortable knowing that you are paying the best price for all purchases on Game Room Shop.
We're trusted by companies, organizations, universities, and families like just yours.
![]() 2. LOWEST-PRICE GUARANTEE We constantly compare the prices of our game room collections with those of our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item within 90 days of purchasing from us, we'll refund 110% of the price difference back to you! Rules and conditions apply.
3. NO SALES TAX Most orders will not be charged sales tax when shipped outside the state of Maryland, Florida & Washington (some exceptions may apply). We commit to passing these savings on to you for as long as the legislation allows. (Any orders shipped to Maryland, Florida & Washington will be charged sales tax.)
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5. FIVE-STAR CUSTOMER SERVICE
|
WARNING: Cancer and Reproductive Harm – www.P65Warnings.ca.gov
California Proposition 65 Warning
The California Safe Drinking Water & Toxic Enforcement Act of 1986 (Prop 65) Explained:
In 1986, California voters approved an initiative to address concerns about exposure to toxic chemicals. That initiative became the Safe Drinking Water and Toxic Enforcement Act of 1986, commonly known as Proposition 65.
Proposition 65 requires the State of California to publish a list of chemicals known to cause cancer, birth defects, or other reproductive harm. This list, which must be updated at least once a year, has grown to include over 900 chemicals since it was first published in 1987.
Proposition 65 requires businesses to provide Californians with a clear and reasonable warning about chemicals in the products they purchase, in their home or workplace, or that are released into the environment. By providing this information, Proposition 65 enables Californians to make informed decisions about protecting themselves from exposure to these chemicals. Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water.
The Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program. OEHHA, which is part of the California Environmental Protection Agency (Cal/EPA), also evaluates all currently available scientific information on substances considered for placement on the Proposition 65 list.
What this means to you:
While the proposition was created to protect drinking water sources from chemical contamination, the scope of the law has expanded over the years. It now includes over 900 chemicals and also pertains to (but is not limited to) exposure through touch, inhalation, ingestion, or skin contact.
The Proposition 65 warning can now be found on products that may contain a small amount of over 900 chemicals or ingredients that the OEHHA lists as a carcinogen or reproductive toxicant. This includes vinyl, coatings, plastics, and much more. Many of the elements listed under Proposition 65 are common additives found in everyday items.
Because of the vast array of products that might contain one of the chemicals or ingredients on the list, we must include Proposition 65 warnings in our communications with you. We are required to use exact wording as specified by the state of California. While the warning sounds alarming, the purpose is to notify you of the potential risk so that you can make an informed buying decision.
FAQ’s:
Why are all products labeled instead of only those that are sold in California?
Our products are distributed nationwide. It would be very difficult to determine which products will ultimately be bought, sold, or brought into California. Therefore, to ensure that we are in compliance with Proposition 65 requirements, we are including the warning in all of our products.
Why don’t all distributors provide warnings on their products?
Game Room Shop complies with all federal and state regulations regarding toxic chemicals and heavy metals. And while we cannot control what our competitors do, we can make sure that our products comply with the requirements of Proposition 65 so our customers can make an informed buying decision.
Where can I get more information?
For further information about California’s Proposition 65, please visit http://oehha.ca.gov/prop65/background/p65plain.html
The Osaki OS-4000 CS is part of the bestselling OS-4000 Series, offering an array of innovative features like space saving technology, L-Track Massage, Adjustable Shoulders and Zero Gravity. Each chair in the OS-4000 series has something unique to offer.
Product Features:
- L-Track Massage
- 3-Level Shoulder Adjustment
- Space Saving Technology
- Heat on Lumbar
- Foot Air Massage
- Zero Gravity
- Dual Action Massage
Product Specifications:
- Product Name: Osaki OS-4000CS
- Power Supply: 110V-120V
- Rate Frequency: 50-60Hz
- Rated Power: 200W
- Auto Timer: 5 / 10 / 15 / 20 / 25 / 30 Minutes
- Upright Dimensions (L x W x H): 63.4" x 30.7" x 47.2
- Reclined Dimensions (L x W x H): 78" x 30.7" x 33.9"
- Maximum User Height: 6'4"
- Minimum User Height: 5'0"
- Maximum Body Weight of User: 235 lbs
L-Track Massage
The L-Track system massages from the neck, past the glutes, and down to the back portion of the thighs.
The track in which the massage heads move are curved to contour the back and glutes area.
Space Saving Recline Technology
Typical massage chairs consume a more space due to the chair being in a reclined position. Massage chairs require up to 3 feet behind the backrest for the chair to fully recline. Titan’s innovative design team has engineered a space saving technology that slides the chair forward as the chair reclines. Fully reclined this chair can be positioned within 6 inches of a wall for maximum space saving.
Lumbar Heating Pad
On each side of the lower lumbar area there are individual heating pads. The heat therapy is a great compliment to the roller and airbag massage. Heating the body’s temperature is known to increase blood circulation and loosen tense muscles. The heating pad is not intended to exceed more than 30 minutes of usage a day.
Zero Gravity Positioning
Inspired by NASA, the Zero gravity position is a great way to enjoy a massage. It positions the spine so that it reduces the vertical pressure. In the Zero Gravity position, the weight of your back is virtually supported by the backrest which helps maximizes the intensity of the massage.
6 Massage Techniques
The Osaki OS-4000 CS has 6 unique massage styles: Kneading, Tapping, Rolling, Shiatsu, Kneading & Tapping and Kneading & Shiatsu.
For the user’s convenience there are 6 pre-set programs to select from. Each pre-set program is unique and will focus more on one particular massage style than the other.
Kneading - The massage rollers move in a circular motion
Tapping - The massage heads will drum up and down along the spine. There are 5 intensity speeds that can be controlled from the remote.
Rolling - The roller heads will roll up and down along the spine in a linear motion. The widths of the rollers can be adjusted to 3 different widths.
Shiatsu - Shiatsu massage is a kneading action with a quick rhythmic pulsating movement similar to a tapping. The tapping action will pause and starts.
2 Combination Massages
Kneading & Tapping – A circular motion with a continual tapping action.
Kneading & Shiatsu – A Circular motion with a pulsating massage.
24 Airbag Massage
Osaki strives to make its chairs efficient and extremely reliable. Other brands will market their chairs to have 70+ airbags for a full body massage. The engineers believe with more airbags and more valves, the more strain the air pump endures. With more moving parts there’s a greater chance of something failing. Osaki has been engineering its chairs to reduce the airbag count and at the same time increasing the surface area by using more pliable and durable material which have received great feedback. All 24 airbags are strategically placed to optimize the squeezing effect of the shoulders, arms, hands, hips, calves and feet.
Adjustable Outer Shoulder Massage
Osaki has taken custom fitting to a whole new level by adding adjustable outer shoulders. The outer massage airbags are typically stationary and depending on the height and width of the user, the shoulder massagers can be ineffective because of positioning. With the ability to adjust to 3 different widths, the user can improve the strength and fitting of the outer shoulder massage.
Adjustable Outer Shoulder Massage
Osaki has taken custom fitting to a whole new level by adding adjustable outer shoulders. The outer massage airbags are typically stationary and depending on the height and width of the user, the shoulder massagers can be ineffective because of positioning. With the ability to adjust to 3 different widths, the user can improve the strength and fitting of the outer shoulder massage.
Ergonomic Arm Massager
The position of the arm massage places the palms of the user in towards the body. Inside the arm massager are protective covers to reduce dirt build-up from the spandex material.
Hip Compression Massage
Along the side walls of the seat base are airbags that inflate and release, creating a squeezing action along the hips and outer thigh.
Computer Body Scan
Equipped with the latest technology, the massage rollers map out the back’s curvature with great accuracy, translating into a more effective massage and hitting all the key areas. Regardless of your body type, this highly advanced chair will self-adjust making each massage experience feel customized.
Osaki 4000CS Massage Chair Installation Manual:
Lead Times
We are operating and committed to providing you with the 1-on-1 live customer support that you deserve during the Covid-19 Pandemic. We are working tirelessly with our suppliers to provide you with the products to keep you and your home as comfortable and safe as possible. A few things we wanted you to know.
- All orders placed will be processed with our vendors on the same day. They are shipped as quickly as possible.
- Products are shipped manufacturer direct and may experience longer fulfillment times due to continued supply chain delays and limited staff.
- Some of our most affected vendors/products include:
- Brunswick (select items)
- RAM Game Room
- Imperial (select accessories)
- Valley-Dynamo (select items)
- Lead times are estimates. While we try our best to provide updates, they are only as good as information relayed from our vendors. Please excuse any inaccuracies during the pandemic as estimates may change due to factors beyond our control.
- If there is any hesitation with lead time, please contact us prior to purchase and we will validate the current estimate.
- We still promise to offer the 5 star service we're known for.
- If you call us or chat, you will speak with a live person.
- If you call outside of business hours or during high call volume periods we ask that you leave a message and you will receive a call back as soon as possible.
Shipping
Orders are processed the same day they are received. Standard orders typically ship within 7-10 business days. Made-to-order items and custom orders may take 2-4 weeks to ship, depending on the manufacturer. Lead and delivery times vary by manufacturer. Any delivery time frames listed are just estimates and not guaranteed.
Most large items and game room tables – including but not limited to billiards, shuffleboards, table tennis, foosball, bubble hockey, and poker tables – ship freight. You will need to be at the delivery address when the driver arrives to accept the package and inspect it for damage.
Pick a Delivery Method
By ordering from Game Room Shop and selecting any of the delivery methods below, you are acknowledging that the product is able to fit through your doorways. If the product arrives and is too large to maneuver to your room of choice, any fees associated with dismantling/reassembly or returning it are your responsibility. The following shipping options are available for most products sold. (See Brand Specific Delivery Options below for exclusions).
Free Curbside Delivery: $0 (on orders $100+*, for a limited time)
We currently offer free curbside delivery on most freight orders within the contiguous United States. Like it sounds, the delivery driver will pull up to the curb outside. It is up to you to remove the item from the truck yourself. The driver is not required to help remove the item himself. He may choose to (or not) at his own discretion. We strongly recommend Liftgate Service and having a second pair of hands to help you. You may select this option at checkout.
If you are unable to remove the item from the truck, storage fees and/or return shipping fees may be incurred at your expense.
*Orders under $100 will be charged a $14.95 Ground shipping rate
Curbside Liftgate Delivery: $129 per shipment
You may order liftgate service at the time of purchase or after by clicking here. The driver will remove the item from the truck for you and place it on the curb. It is your responsibility to then move the item inside. We recommend having a dolly and a friend to help.
Front Door/Garage Delivery: $227 per shipment
The driver will remove the item from the truck and place it by your front door or to your garage door. It is your responsibility to then move the item inside.
Inside Delivery (Room of Choice): Price varies per product
With this service, the driver will remove the item from the truck and bring it inside to the specific room of your choice.
White Glove Delivery: Price varies per product
In addition to combining the services above, White Glove Delivery also includes professional installation and set up of your order.
Depending on the item and your location, this service may require 2 separate appointments. One for delivery & another for installation.
Please read our White Glove Delivery & Installation Guide for details.
For all delivery methods, the following exceptions will incur an additional fee:
- Stairs
- Unconventional Entrance (Window, Basement, Bilco)
- Destination 100+ feet from your doorway
- Request to schedule on a weekend or holiday
- "Remote" Location (rugged mountain roads, islands, resorts, rural locales, or highly congested areas.)
- Delivery outside the contiguous United States
Be sure to inform us when you place your order if you think any of these exceptions apply to you, and we'll walk you through your options and pricing.
All shipping rates are per shipment. Additional costs will apply if your order contains multiple items shipping from from different vendors.
Ask us for recommendations to save! If you already placed your order, we will request your approval of any additional charges before proceeding.
Schedule Delivery Date
As soon as you place your order, we'll send you an order-confirmation e-mail. It is your responsibility to review that e-mail and make sure everything is correct. Especially check item, billing, shipping, delivery, and contact information.
You will also receive a reminder to add liftgate service to your order. If you have already selected liftgate service or if the item you purchased is not shipping via freight, you may ignore that prompt. If you would like to add liftgate service at that time – we highly recommend that you do – please let us know immediately.
Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information.
The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window.
Should an issue arise, we will do our best to help you resolve it. But please note that any delays or mishaps during the shipping progress are outside the purview of Game Room Shop.
What to Do When Your Item Is Delivered
Inspect Before Accept (VERY IMPORTANT). Check For:
- Exterior damage: Damage to the packaging
- Concealed damage: Damage to the item itself
- Order Accuracy: Make sure the item received is the exact item you ordered and that all parts are included.
Inspect all sides of each box for any sign of damage (holes, tears, dents, etc.). Open the package & inspect the item(s) inside, if the driver allows.
Delivery Scenarios & Actions To Take
- Boxes in good shape without any signs of damage?
ACCEPT DELIVERY. Write "possible concealed damage, pending inspection" before signing.
- Boxes in with visible damage?
If the product itself appears to be ok (or if minor damage can be repaired or just needs a replacement part)...ACCEPT DELIVERY. Write "Damage," and note any specific holes, tears, dents, or concerns before signing.
If the product itself appears damaged beyond repair or replacement part(s)...REFUSE DELIVERY. Do not sign delivery receipt.
-
Boxes & product severely damage?
Open the boxes & inspect the product. Take pictures as evidence.
REFUSE DELIVERY. Do not sign delivery receipt.
Notes:
- If delivery is refused for any reason other than damage, cancellation fees will apply.
- If damage is minor, we may send you a replacement part instead of issuing a refund.
Please review our Damage Instructions in detail for your protection.
CANCELLATIONS & RETURNS
You physically cannot accept a curbside delivery and refuse the item: The shipping carrier will return it to us. You will be issued a refund (minus cancellation fees). You can reschedule delivery for a more convenient time or for when you have enough people to help you unload your item from the freight truck. You will be liable for the actual cost of the shipment and any penalty costs the freight line assigns.
- The item must be unopened, unused, and still in the original packaging.
- You must contact us to notify us that you'd like to return the item within 30 calendar days of delivery.
- You must contact us to get an RMA Number and return instructions prior to returning the item.
Once the warehouse confirms receipt of your returned item, your refund will be issued, (minus cancellation fees).
We constantly compare the prices of our game room collections with those of our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item within 90 days of purchasing from us, we'll refund 110% of the price difference back to you! Rules and conditions apply.
To receive a price-match refund, please send us the following details:
-
Your full name
-
Your order number
-
Your e-mail address
-
Your phone number
-
The make and model of the product you purchased
-
A screenshot/photo of the competitor's price (including shipping, processing, taxes, and any other applicable fees)
-
Web site address (URL) of the competitor's product offering
You have up to 90 days after purchase to submit a price-match request.
We only price match identical models from authorized U.S. e-commerce dealers who follow dealer minimum advertised pricing (MAP) policies. After receiving your price-match request, we may verify product availability and the price of the competitor before issuing you a match or refund.
Specifically, the competitor’s product must have the same U.S. manufacturer's warranty and model number and contain the same components as the product on Game Room Shop. The competitor's product must be both brand new and in stock. The product must be from a manufacture who has a MAP policy in place.
We will not match pricing from brick-and-mortar stores, auction or liquidation sites (such as eBay/Overstock/Wayfair), private sellers, or member-only websites (including but not limited to: Costco, Sam’s Club, BJs, etc).
We will not match temporary pricing errors, clearance, closeout sales, promotions, or coupons.
Our lowest-price guarantee applies to the total cost to purchase and deliver the item, including shipping, processing, handling, taxes, and other applicable fees.
Our lowest-price guarantee does not apply to items sold for less than $250.
We reserve the right to reject your price-match request if it means we would incur a loss on the sale. We will not price match below our wholesale cost for the product.
Excluded Brands: BlueWave, Imperial, RAM Game Room, RS Barcelona
Feel comfortable knowing that you are paying the best price for all purchases on Game Room Shop.
We're trusted by companies, organizations, universities, and families like just yours.
![]() 2. LOWEST-PRICE GUARANTEE We constantly compare the prices of our game room collections with those of our competitors to ensure that we offer the lowest prices anywhere on the web. If you find a lower price on an identical item within 90 days of purchasing from us, we'll refund 110% of the price difference back to you! Rules and conditions apply.
3. NO SALES TAX Most orders will not be charged sales tax when shipped outside the state of Maryland, Florida & Washington (some exceptions may apply). We commit to passing these savings on to you for as long as the legislation allows. (Any orders shipped to Maryland, Florida & Washington will be charged sales tax.)
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5. FIVE-STAR CUSTOMER SERVICE
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WARNING: Cancer and Reproductive Harm – www.P65Warnings.ca.gov
California Proposition 65 Warning
The California Safe Drinking Water & Toxic Enforcement Act of 1986 (Prop 65) Explained:
In 1986, California voters approved an initiative to address concerns about exposure to toxic chemicals. That initiative became the Safe Drinking Water and Toxic Enforcement Act of 1986, commonly known as Proposition 65.
Proposition 65 requires the State of California to publish a list of chemicals known to cause cancer, birth defects, or other reproductive harm. This list, which must be updated at least once a year, has grown to include over 900 chemicals since it was first published in 1987.
Proposition 65 requires businesses to provide Californians with a clear and reasonable warning about chemicals in the products they purchase, in their home or workplace, or that are released into the environment. By providing this information, Proposition 65 enables Californians to make informed decisions about protecting themselves from exposure to these chemicals. Proposition 65 also prohibits California businesses from knowingly discharging significant amounts of listed chemicals into sources of drinking water.
The Office of Environmental Health Hazard Assessment (OEHHA) administers the Proposition 65 program. OEHHA, which is part of the California Environmental Protection Agency (Cal/EPA), also evaluates all currently available scientific information on substances considered for placement on the Proposition 65 list.
What this means to you:
While the proposition was created to protect drinking water sources from chemical contamination, the scope of the law has expanded over the years. It now includes over 900 chemicals and also pertains to (but is not limited to) exposure through touch, inhalation, ingestion, or skin contact.
The Proposition 65 warning can now be found on products that may contain a small amount of over 900 chemicals or ingredients that the OEHHA lists as a carcinogen or reproductive toxicant. This includes vinyl, coatings, plastics, and much more. Many of the elements listed under Proposition 65 are common additives found in everyday items.
Because of the vast array of products that might contain one of the chemicals or ingredients on the list, we must include Proposition 65 warnings in our communications with you. We are required to use exact wording as specified by the state of California. While the warning sounds alarming, the purpose is to notify you of the potential risk so that you can make an informed buying decision.
FAQ’s:
Why are all products labeled instead of only those that are sold in California?
Our products are distributed nationwide. It would be very difficult to determine which products will ultimately be bought, sold, or brought into California. Therefore, to ensure that we are in compliance with Proposition 65 requirements, we are including the warning in all of our products.
Why don’t all distributors provide warnings on their products?
Game Room Shop complies with all federal and state regulations regarding toxic chemicals and heavy metals. And while we cannot control what our competitors do, we can make sure that our products comply with the requirements of Proposition 65 so our customers can make an informed buying decision.
Where can I get more information?
For further information about California’s Proposition 65, please visit http://oehha.ca.gov/prop65/background/p65plain.html