All large items and game room tables – including but not limited to billiards, shuffleboards, table tennis, foosball, bubble hockey, and poker tables – ship freight with curbside delivery only. Expect a call from the carrier in advance to schedule delivery.
Standard orders typically ship within 5-7 business days. Made-to-order items and custom orders may take 2-4 weeks to ship, depending on the manufacturer. Lead and delivery times vary by manufacturer. Any delivery time frames listed are just estimates and not guaranteed.
Unless you purchase Front Door or White Glove Service with your order, you are responsible for unloading your item from the delivery truck and maneuvering it inside your home. The driver might decide to help in some cases, but is not required to do so. Make sure you have sufficient help to unload the item safely.
Please contact us to request lift gate, Front Door, or White Glove Service at the time of your purchase, or upgrade any time before your order ships from the manufacturer warehouse. These services are subject to an additional fee.
It is vital that someone is present to inspect the order for damage or missing parts BEFORE CONFIRMING DELIVERY WITH THE DRIVER. Confirm package is in good condition upon arrival and that the number of boxes on the delivery bill match the number of boxes you received. If you notice any damages or suspect the item within the delivery box may be damaged, note this on the delivery receipt. Otherwise, insurance cannot be filed and refunds/replacements cannot be made.
If you sign the delivery receipt and later notice damage to the package or item itself, you will no longer have any recourse for replacement or refunds. In the unlikely event for damage during delivery, please follow the following steps to to protect yourself:
If your order arrives damaged or incomplete, follow these exact instructions:
- Note any damage (rips, holes, crushed cardboard) to the package on the delivery bill.
- Note any missing items.
- Take photographs of all sides of the box as proof of damage.
Send the photos to firstname.lastname@example.org so we can process an insurance claim/replacement.
Note: If delivery is refused for any reason other than damage, you will be liable for all true freight costs (to and from the delivery address) and a 25% restocking fee.
If the box/package looks OK but you feel the item within may be damaged:
- Note "possible concealed damage" on the delivery bill.
- Inspect your item upon unpackaging.
If it is indeed damaged, take pictures of the box (all sides) and the item itself. (Insurance/manufacturers require photographs of both the box and the product.)
- Do not dispose of the damaged item until the manufacturer or Game Room Shop provides further instructions.
DO NOT THROW THE BOX AWAY. (The original box and packaging must be returned in order to process a refund or a replacement order. No exceptions will be made.)
Report damage to email@example.com within five calendar days of delivery.
Your satisfaction is our top priority. We sell only the finest-quality products from reputable manufacturers, so we rarely have problems. But if your item is damaged or defective in some way, we'll make sure you're taken care of.
Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us.
If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you. Depending on the manufacturer of your game room item purchased, returns may not be available.
We want you to be completely satisfied with your order. As such, we are happy to cancel or adjust any order before it ships or enters production at no cost to you. Please read our policy for all cancellation and return scenarios.
We recommend that you familiarize yourself with our STORE POLICIES before delivery of your order.
If you have any questions about shipping, delivery, or anything related to your order, please don’t hesitate to contact us!