SHIPPING
The standard shipping method for most game tables is freight. The processes for freight delivery are different than UPS/FedEx deliveries. Please familiarize yourself with the details of freight delivery below:
Order Processing & Delivery
NOTE: Lead and delivery times vary by vendor as your order will ship directly from their factory. Any time frames listed are estimates and not guaranteed.
Order Processing: Orders are processed on the same day they are received. We will relay lead-time updates via email.
Shipping Times: Most orders ship within 7-10 business days after processing.
See the Product Page for exceptions (Pre-Orders, Backorders, Made-To-Order, Custom, etc.)
Delivery Times: Once shipped, delivery typically takes 2-8 business days.
Backorders: If an item is out of stock, we will place a backorder and notify you as soon as it’s ready to ship.
Picking a Delivery Method
By ordering from Game Room Shop and selecting any of the delivery methods below, you are acknowledging that the product is able to fit through your doorways. If the product arrives and is too large to maneuver to your room of choice, any fees associated with dismantling/reassembly or returning it are your responsibility. The following shipping options are available for most products sold. (See Brand Specific Delivery Options below for exclusions).
Free Curbside Delivery: $0 (on orders $100+*, for a limited time)
We currently offer free curbside delivery on most freight orders within the contiguous United States. Like it sounds, the delivery driver will pull up to the curb outside. It is up to you to remove the item from the truck yourself. The driver is not required to help remove the item himself. He may choose to (or not) at his own discretion. We strongly recommend Liftgate Service and having a second pair of hands to help you. You may select this option at checkout.
If you are unable to remove the item from the truck, storage fees and/or return shipping fees may be incurred at your expense.
*Orders under $100 will be charged a $14.95 Ground shipping rate
Curbside Liftgate Delivery: $159 per shipment
You may order liftgate service at the time of purchase or after by clicking here. The driver will remove the item from the truck for you and place it on the curb. It is your responsibility to then move the item inside. We recommend having a dolly and a friend to help.
Front Door/Garage Delivery: $267 per shipment
The driver will remove the item from the truck and place it by your front door or to your garage door. It is your responsibility to then move the item inside.
Inside Delivery (Room of Choice): Contact us for a quote
With this service, the driver will remove the item from the truck and bring it inside to the specific room of your choice.
White Glove Delivery: Contact us for a quote
In addition to combining the services above, White Glove Delivery also includes professional installation and set up of your order.
Depending on the item and your location, this service may require 2 separate appointments. One for delivery & another for installation.
Please read our White Glove Delivery & Installation Guide for details.
For all delivery methods, the following exceptions will incur an additional fee:
- Stairs
- Unconventional Entrance (Window, Basement, Bilco)
- Destination 100+ feet from your doorway
- Request to schedule on a weekend or holiday
- "Remote" Location (rugged mountain roads, islands, resorts, rural locales, or highly congested areas.)
- Delivery outside the contiguous United States
Be sure to inform us when you place your order if you think any of these exceptions apply to you, and we'll walk you through your options and pricing.
All shipping rates are per shipment. Additional costs will apply if your order contains multiple items shipping from from different vendors.
Ask us for recommendations to save! If you already placed your order, we will request your approval of any additional charges before proceeding.
Oversized Items with Shipping Upgrades: Amidst the recent surge in shipping freight charges, our commitment to offering cost-effective solutions remains unwavering. Prioritizing affordable shipping upgrades, your proactive approach significantly contributes to the continuity of these services
For products exceeding 85 inches in length, take advantage of the convenience offered by our available shipping upgrades.
When selecting delivery upgrade methods like Liftgate Service or Front Door / Garage Delivery, kindly ensure the presence of 2 to 3 individuals to assist the freight courier in unloading the item from the truck.
By choosing these upgrades, you acknowledge your responsibility for providing assistance during the unloading process. Your cooperation is genuinely appreciated.
Brand Exception
VPCabs:
Shipping Fees and Options:
- Shipping fees for VPCabs products will be applied at checkout. Choose from the following shipping methods:
| Shipping Methods |
USA (Mainland) |
Hawaii & Alaska |
Canada |
International |
|
Curbside Delivery + Liftgate Service: Driver Removes From Truck To Your Curb |
$420 |
$800 |
$600 |
$1,200 |
|
Threshold Delivery: Freight Driver Removes From Truck To Your Door or Garage |
$800 |
N/A |
N/A |
N/A |
|
Room Of Choice & Installation: Freight Driver Delivers. Installer Moves to Room of Choice & Installs
|
(Contact Us For a Quote) |
N/A |
N/A |
N/A |
NOTE: The fixed rates listed above are applicable to most orders. Surcharges may be applied in cases of remote locations, limited access, etc. If you believe these conditions may apply to your order, kindly contact us for a personalized quote.
Schedule Delivery Date
As soon as you place your order, we'll send you an order-confirmation e-mail. It is your responsibility to review that e-mail and make sure everything is correct. Especially check item, billing, shipping, delivery, and contact information.
You will also receive a reminder to add liftgate service to your order. If you have already selected liftgate service or if the item you purchased is not shipping via freight, you may ignore that prompt. If you would like to add liftgate service at that time – we highly recommend that you do – please let us know immediately.
Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information.
The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window.
Should an issue arise, we will do our best to help you resolve it. But please note that any delays or mishaps during the shipping progress are outside the purview of Game Room Shop.
